FAQ
WHERE DO YOU DELIVER?
We are currently only delivering to Metro Nashville and surrounding areas.
WHAT KIND OF FARMS DO YOU WORK WITH?
We raise all our Beef in Columbia and Parsons Tennessee. All our animals are raised with the highest environmental standards and raised out on the pasture, rotational grazed, and NEVER in a concentrated animal feed operation or feedlot.
IS YOUR MEAT HUMANELY RAISED?
We look at our animals as part of the family. Hext Quality Meat is committed to ensuring the cattle are treated humanely. We do our absolute best to prevent stress throughout all stages of our animals’ lives, from beginning to end. All of our animals spend their entire lives on pasture—eating well and growing at their own natural pace.
DO YOU USE ANY HORMONES OR ANTIBIOTICS?
Never!
DO YOU USE NITRATES OR OTHER PRESERVATIVES?
Never!
WHY DOES THE COLOR OF YOUR MEAT LOOK DIFFERENT?
You may notice our beef is darker in color than what you would typically see in the meat you’d find in a supermarket, which is pumped full of dye and antibiotics. Our cattle are raised naturally, and grow mass and muscle at their own pace, which leads to the deeper color.
WHY DO WE FREEZE YOUR MEAT?
This is a safer way to transport the product and keep the meat fresh and safe from contamination from when it’s butchered to when it arrives at your door. Freezing the meat also helps to prevent the growth of microorganisms that cause both spoilage and foodbourne illnesses.
THE CUT I WANT IS SOLD OUT, WHAT NOW?
At Hext Quality Meat, we butcher the full animal so nothing goes to waste. As a result, some of our most popular cuts will be sold out on a regular basis. You should reach out to us via email and we will place you on a waitlist to be notified when it is back in stock.
HOW CAN I TELL IF MY MEAT ARRIVED IN GOOD CONDITION?
The meat should arrive to you frozen and vacuum-sealed. Unless otherwise noted, it is perfectly fine if the gel packs arrive not frozen, as long as they are still cold. If the box is damaged or opened in any way, please contact us immediately.
I AM NOT HAPPY WITH ALL OR PART OF MY ORDER. WHAT SHOULD I DO?
Please contact us by email as soon as possible. We always do right by our customers. Our goal is to make sure you enjoy our meat as much as we do.
HOW DO YOU HANDLE RETURNS?
Given the perishable nature of the product, we cannot accept returns. Additionally, gift certificates are non-returnable. If there is a problem with your order, reach out to us and we will work to make it right.
IS YOUR MEAT CERTIFIED ORGANIC?
We never use any growth hormones or antibiotics. They are fed a pesticide-free diet and are raised outside on pasture their entire lives.
AREN’T COWS BAD FOR THE ENVIRONMENT?
It depends on how they are raised. Pasture-raised animals can actually help the environment by regenerating and fertilizing the soil through rotational grazing. The way major food industry farms raise commodity animals is bad because the majority of them are raised in a concentrated animal feed operations, which is unhealthy on so many levels. Animal farming can be harmful for the environment when they are raised as part of a factory system. They’re pumped with antibiotics and hormones that make them grow faster so they can be slaughtered younger. Also, the feed they use to bulk them up upsets their stomachs and causes damaging gas/Co2 emissions. These are just a few of the many issues.
BUYING A GIFT?
Thank you for sharing us with your loved ones! Leave a gift note or any special instructions on the cart page and let us know if you have a preferred delivery date.